FAQ

TFP connects to Shopify through an API, which allows the platform to securely access the data needed to power a seamless resale experience for both brands and their customers.

Customers click "Sell your item" in the upper right-hand corner of your resale site, create an account (tip: when customers use the same email they've used to purchase from your brand, they can see and list from their order history), and go through the listing process.

Once a customer has added all of the applicable information, they click "Submit" for the post to be reviewed within 24 hours. After it's reviewed and approved, it will go live. If there are any issues, the customer will receive an email from the TFP team asking to make changes before it can be accepted.

TFP will send you two types of payouts: Brand Direct payouts (if applicable) and biweekly disbursements. If you are selling brand direct inventory on your resale site, you will receive a Brand Direct payout once a brand direct item is received and verified by the buyer. The payout will reflect your initial 80% earnings from your Brand Direct sales. Disbursements are processed biweekly and reflect your earnings from the Peer sales, as well as the remaining 10% owed on your Brand Direct sales.

Customers will be able to choose credit back to the brand or a cash payout. If a customer chooses store credit, they will receive a payout in the form of a gift card back to the brand for up to 110% (determined by the brand). If a customer chooses cash back, they will receive a pay out of 90% of the selling price.

TFP helps brands launch the best, easiest, and safest shopping experience for their customers to help them find and buy secondhand items. All listings are reviewed prior to going live and purchases are backed by TFP Protection so the customer is guaranteed to receive the product that was promised and will have a 10X better experience with your brand.

Your resale site is the official destination for buying and selling your secondhand items. This is where your brand's secondhand community lives, which means customers will get the best value for their item and be able to sell it fast. Plus, customers can easily list items by finding them in your brand's order history through TFP.

TFP issues gift cards to sellers who redeem their funds as credit back to your brand. Each gift card contains a code specific to that customer and can be used on your brand's main site. The gift card will appear in your brand's Shopify dashboard alongside your other gift cards, and will have an attached note that indicates which transaction on TFP it corresponds to. Each gift card contains a code specific to that customer.